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Customer service

The power market in Norway is divided in two. The grid operatores and the electricity suppliers.

The grid company owns the power grid and the electric meters in its license area. This means that you must have a grid rental contract and pay a grid rental to TrønderEnergi Nett when you live in our area. The grid rental is the transmission price, divided into an annual fixed fee and an energy charge of each kilowatt hour (kWh) used by the customer. In addition to the grid rental there are government charges, which make up a substantial part of the total. 

When it comes to electricity suppliers, there are several companies to choose from. You enter into an agreement directly with the electricity supplier of your choice. You then pay an amount relative to the amount of electricity that you use. 

As grid owner we have a duty to deliver the power until you get a contract with an electricity supplier, this duty is called "Leveringsplikt" (electricity supplied under statutory duty). Leveringsplikt can be more expencive than the electricity from the power company.

The market price of electricity is determined at the Nordic power exchange Nord Pool. In addition each product/company has a fee. The Norwegian Water Resources and Energy Directorate (NVE) regulates the income of TrønderEnergi Nett and all of the other grid operators in Norway.

Elbub, the new national information exchange for the Norwegian electricity market, is scheduled to go live at 23rd of October 2017. The system shall ensure efficient exchange of meter data and customer information used when changing suppliers, settlement and billing of grid charges and electricity sales. When Elhub goes live, all electricity agreements must contain a national identification number in order to uniquely identify each customer.


New customer?
Read more about how to choose an electricity supplier.

DinSide
DinSide is a web page where you can manage your own account. It allows you to be updated on your electricity consumption, prices, invoices, etc.
 
Meter reading
In order to ensure that your invoice is correct, it is important that you read the electricity meter, and submit the  meter reading to your local grid owner. You can submit the reading on web (DinSide), by SMS or call 07250 and press 1 for our automatic phone.

Moving in or moving from?
When a person is moving into a new flat or house we need the persons name, birthdate and phonenumber. In addition we need the meter number, meter stand and moving date.

If you are moving out, it is important to contact us and and terminate your grid rental contract. Otherwise you can end up paying for a residence you no longer live in.

Call us
If you have any questions, please do not hesitate to contact us.
TrønderEnergi Nett AS (the local grid owner): 07250
If you are calling from abroad: +47 73 54 16 00

Dictionary:
 Norwegian  English
 Måler  Meter
 Målernummer  Meter number (in your fuse box)
 Målerstand  Meter digits / meter reading
 Målepunkt ID  Meter identification (at your invoice)
 Nett  The power grid
 Nettleie  Transmission cost/fee
 Strøm  Electricity
 Leveringsplikt           Duty of delivery (electricity bought from the grid owner at a higher cost than from an elecricity company).
 Kundenummer  Customer number
 Sikring  Fuse
 Sikringskap  Fuse box
 Siffer  Digit
 Faktura  Invoice (bill)
 Lese av måleren  Read the meter
 Avlesning  Meter reading
 Forbruk  Consumption
 Stolpe  Pole
 Ledning  Wire
 Kabel  Cable
 Utgifter  Expenses
 Forfallsdato  Due payed
 Betaling  Payment
  • Strømstans
  • Postadresse: TrønderEnergi Nett AS, Postboks 9480 Sluppen, 7496 Trondheim
    Fakturaadresse: TrønderEnergi Nett AS, Postboks 3243, 7439 Trondheim
    Leverings- og besøksadresse: TrønderEnergi Nett, Klæbuveien 118, 7031 Trondheim
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